faq
frequently asked questions
PRICING + PAYMENTS
Prices on this site are subject to change at any time. Price changes are effective immediately upon upload to the site. Any order over $500 will be granted the option to pay a 50% deposit. All sales are final. Final files will not be sent until all additional fees are paid, if any. ALL PAYMENTS INCLUDING DEPOSITS ARE NON- REFUNDABLE.
REFUNDS + CANCELLATIONS
JEAGFX DO NOT OFFER REFUNDS OR RETURNS FOR ANY SERVICE. DUE TO THE NATURE OF THE SERVICE, ALL SERVICES ARE NON-REFUNDABLE. THIS IS NOT SUBJECT TO CHANGE UNLESS STATED BY THE DESIGNER, AIJEA FOWLER.
WILL I BE UPDATED THROUGH THE PROCESS OF MY DESIGN ?
JeaGfx would like"No disturb" atmosphere. During the design process, it is important for the client to understand that the designer works best with no distractions. You will recieve your first preview on the 7th-10th business day when your order is due (for regular orders)
DRAFTS
Drafts are for approval purposes only. Drafts are not to be distributed or edited in any way by the client. All drafts are property of JeaGfx. All drafts will be watermarked.
FINALIZATION
Once the design is approved, the client will receive those approved designs via email in a folder including the file types purchased. Once the client has received the final files they are FINAL. There will be NO additional revisions , even if the client did not use all three of the revisions given.
FILE TYPES
The client will recieve .JPG , .PNG files. Clients can pay for .PDF, .PSD and Vector files as add-ons.
I DON'T KNOW WHAT I WANT, SHOULD I STILL BOOK ?
If you are unsure of a look you are going for, it is highly recommended that you do not book until you have an idea. In order to perfect the look you are going for, the designer needs an idea. Use hashtags to search for ideas on social media to help you find your look. If in the event you would like a "freestyle" from the designer, it can be done. However, it is not recommended if you're very particular about what you would like. If you do choose to let me freestyle, please understand that my vision for your business is not equivalent to yours. In this case, any revisions past the (3-4) limit depending on the service, will be charged. To avoid this issue, I would recommend having a clear vision of what you would like before booking.
TURN AROUND TIME
The regular turnaround time is 7-10 business days. Business Days do not include weekends and national holidays.
Regular revision time is an additional 3-4 Business Days.
EXPEDITED SERVICES TAKE 3-4 BUSINESS DAYS. REVISIONS WILL TAKE AN THE ADDITIONAL 2-3 BUSINESS DAYS.
Turn around time for packages depends on the package. You will be updated with the turnaround time after the time of purchase.
GHOSTING (DISAPPEARING CLIENTS)
Each client must provide all information requested for the project in a timely manner. If there is a delay on your behalf, the completion date of your project will change. The business days of the project will then start over. This is considered the “Ghosting” policy. After 30 days of no communication, there will be a $100 restart fee. After 45 days, your project (deals, credits and/or free offers) is forfeited, and no refund shall be issued. Your entire project is now cancelled and any design or coding will be removed off the server. Any time your project comes to this extreme decision, our company will no longer do business with your brand. We understand that it may take time to acquire the correct information to email us. We understand and respect you and your personal life, if for any reason there is a cause for project to start later than scheduled, this will be granted if communicated.All we ask is that there is communication between the designer and the client to reiterate that you need to more time to gather information for the project and/or to submit changes during the revision stage. In good effort, our team will ONLY send 1 “courtesy check in” (dated email) if we have not heard from you within 20 days of the initial invoice. For ALL projects, all material, all products and other information that was requested at the time of purchase or in your client forms must be submitted before project is completed. If requested information is not submitted once completed, you, “The Client”, is responsible for uploading any remaining information and/or products. If the requested information is not submitted within 10 days the your project (deals, credits and/or free offers) will be automatically forfeited, and no refund shall be issued. Your entire project is now cancelled and any design or coding will be removed off the server. Once again, any time your project comes to this extreme decision, our company will no longer do business with your brand.